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Grievance Redressal / Escalation Matrix

Grievance Redressal Part A – Alpha Stocks Now

At Alpha Stocks (Research Analyst – Parashuram Desai, SEBI Registration No. INH000019415), we value your feedback and are committed to resolving any issues you might encounter. Our Grievance Redressal mechanism is designed to address your concerns promptly and effectively.

1. Process

  • Submit Your Grievance: Use our dedicated form or contact email (details given below) to report any issues or complaints. Provide as much detail as possible to help us understand your situation better.
  • Acknowledgement: We acknowledge every grievance within 24 hours to ensure you know we're on it.
  • Resolution Process: Our team reviews each complaint to determine the best course of action. We aim for a fair and swift resolution, keeping you informed throughout the process.
  • Feedback: After resolution, we seek your feedback to improve our services and grievance handling.
  • Confidentiality: All grievances are handled with the utmost confidentiality to protect your privacy.
  • Escalation: If the issue remains unresolved or if you're not satisfied with the initial response, you have the option to escalate your grievance to SEBI (details given below).

We strive to maintain transparency and trust. Let's work together to make every experience with us positive.

2. Grievance Redressal

If you have any grievances or complaints regarding our services, please submit your concerns via the following form:

Grievances / Complaint Form


Grievance Redressal Part B – Alpha Stocks Now

Alternatively, you may contact our Customer Care, Compliance Officer or Principal Officer using the contact details provided below:

3. Escalation Matrix

Contact details for Customer Care, Compliance Officer and Principal Officer
Designation Contact Person Address Contact No. Email Working Hours
Customer Care / Head of Customer Care Parashuram Desai H.No. 540/2, Near Saibaba Temple, New Vaddem, Vasco, Goa. 94057 32104 parashuramdesai.ra@gmail.com 10:00 AM to 05:00 PM
(Monday – Friday)
(Except public holidays)
Compliance Officer / CEO Parashuram Desai H.No. 540/2, Near Saibaba Temple, New Vaddem, Vasco, Goa. 94057 32104 parashuramdesai.ra@gmail.com 10:00 AM to 05:00 PM
(Monday – Friday)
(Except public holidays)
Principal Officer Parashuram Desai H.No. 540/2, Near Saibaba Temple, New Vaddem, Vasco, Goa. 94057 32104 parashuramdesai.ra@gmail.com 10:00 AM to 05:00 PM
(Monday – Friday)
(Except public holidays)

4. Escalation to SEBI

If your issue remains unresolved after 21 days or if you're not satisfied with the initial response, you have the option to escalate your grievance to SEBI through any of the following channels:

SCORES may also be accessed through the SCORES mobile application:

We are registered on the SCORES portal.

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